# Jake Stauch

Markdown copy of https://realalpha.app/builders/jake-stauch/ on Real Alpha, the best minutes from long interviews with the people building AI. Cite and link the page, not this copy.

Real Alpha has cut 7 moments of Jake Stauch (Co-founder & CEO, Serval) talking, from an interview on No Priors published Oct 29, 2026.

- Role: Co-founder & CEO, Serval
- About: Built Serval, an AI-native IT service management platform that automates help desk, access management and enterprise workflows.
- Company: [Serval](https://realalpha.app/companies/#serval)
- On X: https://x.com/jakeserval

## What Jake Stauch said

- [IT can bring coding agents to every department](https://realalpha.app/s/it-can-bring-coding-agents-to-every-department/)
  No Priors · Oct 29, 2026 · 3 min
  > “we build a platform that brings coding agents to IT departments who then can bring it to HR and finance and people teams and legal teams.” — Jake Stauch · [3:54](https://realalpha.app/v/EZcWEsMuLb4/?t=234)
- [Code generation gives Serval a path to replace ServiceNow](https://realalpha.app/s/code-generation-gives-serval-a-path-to-replace-servicenow/)
  No Priors · Oct 29, 2026 · 5 min
  > “we actually become more powerful and more essential the more you clamp down on end user permissions.” — Jake Stauch · [14:21](https://realalpha.app/v/EZcWEsMuLb4/?t=861)
- [Background agents need gradual, permissioned autonomy](https://realalpha.app/s/background-agents-need-gradual-permissioned-autonomy/)
  No Priors · Oct 29, 2026 · 4 min
  > “And over time, the agent becomes pretty competent because it has a big enough toolkit that it can solve most problems.” — Jake Stauch · [31:19](https://realalpha.app/v/EZcWEsMuLb4/?t=1879)
- [Serval combines release gates with customer-led productization](https://realalpha.app/s/serval-combines-release-gates-with-customer-led/)
  No Priors · Oct 29, 2026 · 4 min
  > “we actually never build custom features. We don't build bespoke product capabilities. And luckily for our category, no one asks us to.” — Jake Stauch · [19:59](https://realalpha.app/v/EZcWEsMuLb4/?t=1199)
- [AI may shrink SaaS sprawl without replacing systems of record](https://realalpha.app/s/ai-may-shrink-saas-sprawl-without-replacing-systems-of/)
  No Priors · Oct 29, 2026 · 2 min
  > “I do think you're going to have a shrinking of the sprawl of different point solutions.” — Jake Stauch · [24:39](https://realalpha.app/v/EZcWEsMuLb4/?t=1479)
- [Serval puts engineers in customers’ daily conversations](https://realalpha.app/s/serval-puts-engineers-in-customers-daily-conversations/)
  No Priors · Oct 29, 2026 · 3 min
  > “Most engineers are on at least one customer call a week. I think most of them are actually on at least a customer call a day.” — Jake Stauch · [35:13](https://realalpha.app/v/EZcWEsMuLb4/?t=2113)
- [Serval paired embedded services with an enterprise-first plan](https://realalpha.app/s/serval-paired-embedded-services-with-an-enterprise-first/)
  No Priors · Oct 29, 2026 · 4 min
  > “we deploy both a deployment strategist, we call them, and a deployed software engineer that go on site with customers” — Jake Stauch · [7:02](https://realalpha.app/v/EZcWEsMuLb4/?t=422)

## The episode

- [Taking on ServiceNow: Coding Agents for the Rest of Us with Serval Co-Founder and CEO Jake Stauch](https://realalpha.app/v/EZcWEsMuLb4/) · No Priors · Oct 29, 2026