# Glean's edge depends on learning how enterprise work gets done

Markdown copy of https://realalpha.app/s/gleans-edge-depends-on-learning-how-enterprise-work-gets/ on Real Alpha, the best minutes from long interviews with the people building AI. Cite and link the page, not this copy.

- Speaker: [Arvind Jain](https://realalpha.app/builders/arvind-jain/) · Arvind Jain is founder and CEO of Glean. · Founded Glean, the AI work assistant, after co-founding and leading R&D at Rubrik and a decade at Google.
- Host: [Nakul Mandan](https://realalpha.app/people/nakul-mandan/) · Host, Knuckle Up with Nakul · General partner at Audacious Ventures; his show goes deep with founder CEOs on how they build.
- Show: Knuckle Up with Nakul
- Episode: [$7B AI founder: "AI is not capable of replacing you right now" | Arvind Jain (CEO, Glean)](https://realalpha.app/v/zPtwI6JaRy0/), Sep 9, 2026
- Moment: 3:54 to 6:59 of the episode (3 min), playing on https://realalpha.app/s/gleans-edge-depends-on-learning-how-enterprise-work-gets/; the episode from there: https://realalpha.app/v/zPtwI6JaRy0/?t=234

## Quote

> “If you're going to have AI do some work, a complex piece of work that a human today does in your enterprise, then that AI has to actually **learn from that human**”
> — [Arvind Jain](https://realalpha.app/builders/arvind-jain/) at [5:42](https://realalpha.app/v/zPtwI6JaRy0/?t=342) · Knuckle Up with Nakul

## Takeaways

1. MCP connections alone may not capture how a business works.
2. Glean maps tasks and observes experts' actual steps.
3. Automation needs tacit judgment as well as documented procedures.

## About this segment

Arvind Jain says connectors and permissions are only the baseline: Glean studies experts, tasks and workflows to capture how work happens. That context helps agents handle enterprise-specific work.

From “$7B AI founder: "AI is not capable of replacing you right now" | Arvind Jain (CEO, Glean)”, Sep 9, 2026. [Watch the full episode](https://realalpha.app/v/zPtwI6JaRy0/)

## Transcript

Transcribed by machine (Whisper) from the episode’s audio, so a word may be off here and there.

[3:59](https://realalpha.app/v/zPtwI6JaRy0/?t=239) But then maybe I will also share a little bit more about where we spend our R&D resources. So the company now is about 1,500 employees. That makes us one of the largest pure-play enterprise AI companies in the world. But we are actually not spending a lot of that time trying to train and build models. Glead is a multi-model product. We actually partner with the best model companies, you know, whether that's OpenAI or Enthropic or Google.

[4:26](https://realalpha.app/v/zPtwI6JaRy0/?t=266) we actually also incorporate open source models built on NVIDIA you know technology or like you know the open source model out there you know it's really great to be in that position where we can actually leverage that innovation that you know the labs are bringing and then we get to actually build things that they're not focused on yet so that together you know with their technology plus our technology we can bring the best experience to our users so that's that's part of our core strategy so it's not just then connectors and permissions is you're saying it's much more than just building connectors with crm workday every every other system and permissioning yeah it goes well beyond that that's the basics that's the nuts and bolts like you connect with all the enterprise systems even that is actually by the way quite hard so and you should understand

[5:13](https://realalpha.app/v/zPtwI6JaRy0/?t=313) that today the industry has taken the direction of not wanting to build those integrations we build it. But, you know, if you look at the strategy that the labs have taken, they are actually choosing this MCP-based architecture where they don't build integrations anymore. They're expecting that each individual enterprise application will put up an MCP server, which allows an AI model to interact with those systems, you know, a little bit. But that's actually quite shallow. And it doesn't actually, in that approach, you don't get to actually learn how your business works. Ultimately, like, you know, our viewpoint is this. If If you're going to have AI do some work, a complex piece of work that a human today does in your enterprise, then that AI has to actually learn from that human how they've been doing this work.

[6:01](https://realalpha.app/v/zPtwI6JaRy0/?t=361) You know, some of it is written down in, you know, SOPs and documentation, but some of it is in their mind and they exercise, you know, that judgment every day. So you have to be able to actually bring that automation in your business. You have to actually go much deeper, much deeper than connecting with the systems and understanding what data and what knowledge is where. You have to actually understand how work actually happens.

[6:23](https://realalpha.app/v/zPtwI6JaRy0/?t=383) And that requires you to actually even understand what work is, like what are the tasks, what are the key jobs to be done in this business. You have to observe like who are the people who actually do that work, who are experts on it. You have to observe their activity to see these are the 10 steps, you know, that this person took to complete this particular task. And these are all the observations that we built.

[6:39](https://realalpha.app/v/zPtwI6JaRy0/?t=399) This is the context graph. And so Glean has been investing in that for many, many years. And that right now we still see as an area which is, you know, completely open. Like we're not seeing other people actually building that yet. So let me steel man the other side of the argument just for debate, right?